Placer CS Intake
Log a buyer issue — refund, missing item, shipping problem, escalation.
Cmd
+
Enter
submit
Buyer issues only. Consignor → Jackie's pipeline. Shipping requests → the shipping view.
Customer
Find by name, email, or phone
Change
Name
Email
Phone
Issue type
💸 Refund
🔎 Missing item
📦 Shipping problem
⚠️ Other / escalation
Sub-type
—
Context
Invoice # / Lot #
Channel
Phone
Email
SMS
Walk-in
Auction platform
Taken by
—
Connor
Jaclyn
Megan
Desiree
Other
What happened
Next action
Priority
Low · FYI
Normal · this week
High · 24hr
Critical · same-day
Submit
Save & new
Clear